Brand Overview: The Matchmaking Company
The Matchmaking Company (The Matchmaking Company, Inc.) is a professional offline dating and matchmaking agency based in the United States. Tracing its origin back to 1979 and incorporated in 1999, the business operates under executive leadership including CEO Charleen Brotherton. It caters to relationship-minded singles looking for an alternative to automated dating apps.
Contact Info
Phone: (866) 875-7082
Email: [email protected]
Industry and Operations
The company operates within the personal matchmaking and dating service industry. Through dozens of local office branches across the United States, it provides human-guided relationship services rather than algorithmic swiping. Its core business model centers on paid membership packages that include a set number of introductions and support resources.
- Curated Matchmaking: In-person and virtual introductions selected by assigned matchmakers based on personal preferences and lifestyle criteria.
- Member Screening: Identity verification and background screenings conducted prior to client introductions.
- Dating Coaching: Guidance and advice sessions designed to assist clients with dating strategy and communication.
- Membership Management: Formal intake consultations, review procedures, and hold periods for paused service.
User Sentiment
User feedback across consumer review and complaint channels is largely critical, with customer sentiment heavily impacted by high pricing, unmet matchmaking expectations, and strict contract terms.
- Poor Match Quality: Clients frequently complain that introduced dates do not align with basic requested preferences, values, physical criteria, or geographical boundaries.
- Expensive Packages and No Refunds: Reviews commonly cite high package prices costing thousands of dollars, coupled with rigid non-refundable agreements when clients are unhappy with the service.
- Sales Promises vs. Service Reality: Many users state that the high expectations set during the initial consultation were not matched by the subsequent efforts or capabilities of their matchmakers.
- Communication Gaps: Reviewers report difficulties reaching matchmakers, receiving slow responses, or waiting months between introductions.
- Limited Candidate Pool: Multiple complaints express frustration over a seemingly restricted pool of local, active matches, leading to recycled or unsuitable profiles.
Share Your Experience
If you’ve experienced issues with The Matchmaking Company, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.