TEMU has failed to refund my ₺1,547 order, which I canceled on April 17, despite 85 days having passed. Every time I contact customer service, they say, "We have received your complaint, and it will be forwarded to our superiors. Your issue will be resolved as soon as possible." I've spoken to them at least ten times, and they keep repeating the same thing. At this point, it feels like they are deliberately stalling the process, hoping I’ll give up. How is it possible that a refund still hasn’t been processed after 85 days? Trendyol refunds on the same day, but TEMU seems to be intentionally withholding my money.
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
I made an order on Temu but then chose to cancel it. The website states that my refund of ₺1093 was processed on November 11, yet I still haven't received the money in my account. I reached out to live support on two occasions, and they guaranteed that the refund would be finalized by November 29 at...
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