I attempted to redeem my Telstra points, but each time I reached the checkout, an error message appeared. I thought it might just be a minor issue, so I reached out to Telstra. After a lengthy 17-minute wait on hold, I finally got a response. They made an effort to resolve the issue, but unfortunately, it didn't work out. After that, they informed me that another representative would reach out to me within five business days. Are you kidding me? I attempted to redeem my points after receiving a notification that they were nearing expiration—ironic, isn't it? I'm currently in a situation where I'm left waiting, with no assurance that I'll actually get to use them. It seems like Telstra is making it difficult for customers to redeem their points. What's the purpose of having a rewards system if it's so difficult to take advantage of it?
Telstra has let down a lot of us. My phone abruptly stopped working, hence I had nowhere to make emergency calls from. I asked Telstra several times for help, but the experience was more than annoying. Every time I was either passed between one agent without resolution or put on wait indefinitely. T...
After changing my plan, I tried to fix a problem with my Telstra mobile statement as the charges far above what would have been expected. Seeking a rapid answer, I contacted Telstra's online chat assistance. Rather, I spent almost two hours being passed between agents, all of which seemed unable to ...
Knowing the website promised delivery within three business days for metropolitan regions, I ordered a new internet modem from Telstra. Regretfully, it has already been more than a week and the modem still hasn't arrived. I was informed when I contacted customer service that I could not pick it up i...
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