After changing my plan, I tried to fix a problem with my Telstra mobile statement as the charges far above what would have been expected. Seeking a rapid answer, I contacted Telstra's online chat assistance. Rather, I spent almost two hours being passed between agents, all of which seemed unable to offer a clear explanation or fix. The language barrier added to the already difficult scenario; the chat agents were obviously based abroad. I came away feeling abandoned and without a fix. Being a devoted customer, Telstra expects better. Please think about returning your support to Australia to raise the calibre of services offered. Should things not get better, I am now seriously considering changing my allegiance to Telstra.
Telstra has let down a lot of us. My phone abruptly stopped working, hence I had nowhere to make emergency calls from. I asked Telstra several times for help, but the experience was more than annoying. Every time I was either passed between one agent without resolution or put on wait indefinitely. T...
I attempted to redeem my Telstra points, but each time I reached the checkout, an error message appeared. I thought it might just be a minor issue, so I reached out to Telstra. After a lengthy 17-minute wait on hold, I finally got a response. They made an effort to resolve the issue, but unfortunate...
Knowing the website promised delivery within three business days for metropolitan regions, I ordered a new internet modem from Telstra. Regretfully, it has already been more than a week and the modem still hasn't arrived. I was informed when I contacted customer service that I could not pick it up i...
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