I have been facing a serious problem with my Telegram account and I am unable to access my old account. My account was originally registered with an Indian phone number, but I am currently living in Kuwait and still using the same number for Telegram. When I try to log in, I receive the SMS verification code, but after entering it, Telegram opens a completely new account instead of giving me access to my old one.
This old account is my only Telegram account and is linked to my only phone number. I need access to my previous chats and contacts, but there is no option shown to restore or open the old account, and I do not receive any explanation about what happened to it. I have not been informed whether the old account was deleted, blocked, or deactivated.
I kindly request that my old Telegram account linked to my Indian number be recovered and reopened, or that I at least be informed clearly about the reason I can no longer access it. If possible, I would like my data, chats, and contacts to be restored to my number instead of creating a new empty account every time I log in.
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