Dear Sir/Madam, I purchased a Swan necklace from Swarovski’s official online store with order number SWA191223. Approxim...ately five months ago, I noticed a tarnishing problem with the product, after which I stopped using it. When I took the item to the Swarovski store in Gaziantep, the staff informed
About 1.5 years ago, I bought a Swarovski jewelry piece that broke at the connecting link. I attempted to return it, whi...ch ended up taking nearly two months due to a complete lack of responsiveness from Swarovski. I constantly had to chase them down just to get updates. They eventually accepted the
I purchased a Swarovski bracelet after being assured by the salesperson that it was popular among men. However, once I t...ried it on, it was clear that the size and fit were completely unsuitable for me. The very next day, I returned to the Gordion Mall location with the bracelet in its original, unda
Inspired by a celeb, I recently spent $280 on a pair of black Swarovski cat-eye sunglasses (model SK6002). But I was dev...astated to see that they were damaged when they came. Both the frames and the crystals appeared to be loose. They still haven't provided any kind of fix, replacement, or refund, ev
3 months ago, the necklace set we bought from Swarovski brand was accepted as faulty by the center and store personnel, ...but they demanded a serious extra figure for the same product to be replaced, they were called by the central unit and declared that they could not do anything else and left us alo
