I'm experiencing a nightmare with my Hepsiburada order, especially with items from For You Moda and Little Star marked with order number 196 963 150. The products were handed over to Sürat Kargo for delivery. However, since April 15, 2024, my order has been on a tour around Turkey, constantly redirected and seemingly lost. Despite reaching near Gebze, it was rerouted to Izmir for some reason. It's like they're on a sightseeing tour of Turkey! To cover up their mistakes, they even sent an apology message, which only adds insult to injury considering my package is on the brink of being lost. I've never seen such a poor system or incompetent courier company. It's a cycle of either losing my package or failing to deliver it to the right address. If they can't handle this job, they shouldn't be doing it at all. I demand my packages be delivered to me today. Thank you.
Shipment Tracking: 14414511117321
Other Item Shipment Tracking: 29434510647161
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
I purchased an item from Hepsiburada, and it’s been impossible to get it delivered to me by Sürat Kargo. I’ve called the courier service, but there’s no response. I’ve also contacted Hepsiburada, but still no answer. I’m constantly calling back and forth like a mad person. I paid for this product, s...
The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
I sent out a package from the Haznedar branch in Istanbul on November 2, 2023, but I still haven't received my delivery, even though I have an invoice to support it. My package seems to have gone missing with the courier service. Even though a considerable amount of time has passed since that date, ...
Comments