I submitted a compensation request for my package that Sürat Kargo failed to deliver for two months, and it was approved. However, when I checked the process, it has been stuck at "payment documents are being obtained" for nearly three months. Every time I call customer service, they tell me that an urgency request has been created, yet no progress has been made. I have been patient for months, but it seems like they are just stalling instead of actually resolving the issue. Even when I ask for a timeline, they provide vague answers without any real commitment. Why? Why do I never get a clear answer or a solution despite repeatedly filing complaints?
Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a comp...
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
I've been having some trouble with my shipment (80220180711683) from Sürat Kargo. It's been stuck at their Ankara Beypazarı branch for about a week no...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
I sent a package with Sürat Kargo, but it's been sitting at the Esenyurt transfer centre for two days now, and I haven't heard anything about it. They said the delivery would be around November 13, 2024, but there hasn't been any movement on that front. Every time I call customer service for help, I...
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