1
Hayrettin is completely dissatisfied with the result

Supertotobet Payment Issue: Deposit Sent To IBAN Not Refunded

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Hayrettin
November 19, 2025 10:43 am
38

On 18.11.2025 at 15:24, I deposited ₺1000 into the Supertotobet site using the Ultrapay transfer method. During the deposit process, I was told that the payment company was undergoing an update, and no transactions could be made for approximately 17 hours. Afterwards, I logged back into the site and completed the deposit. However, I was then told that I had deposited the money into a fake site and that the IBAN did not belong to them. Yet, I have been making regular transactions for 5 years through the same Telegram address (@H****) and have never had any issues until now. When I contacted customer service, I was told that my money would not be refunded and that the IBAN was not theirs. I have been a member for 5 years, I have all the receipts, and I sent the money to the IBAN provided directly by their own site. I request a refund of my money and ask that my official complaint regarding this matter be taken into consideration.

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