I bought a pair of New Balance sports shoes from the SuperStep store on 04.11.2025. The shoes were washed only once in cold water, and after this wash the hard parts at the back and sides started to dig into my feet and cause discomfort while walking. Before the wash there was no such problem, and I used the shoes normally. I sent the product for inspection, but the result came back as “user error” and my request for an exchange was not accepted. I do not agree with this decision because the shoes were washed only once in cold water and such a problem should not occur in a quality product after such limited and careful use. I request that my shoes be re-evaluated, and that my demand for a product exchange, or an equivalent fair solution, be accepted so that I can use the product comfortably without pain. If my justified demand is not met and the decision is not changed in my favor, I am considering taking the matter to the consumer court to seek my rights.
I bought a New Balance men’s sports shoe in November from the Superstep store in Muğla Bodrum Midtown Shopping Mall. Although I washed the shoes only once in cold water, I started to experience a stinging and discomfort in the heel and side parts. This situation makes it difficult to use the shoes comfortably.
Because of this problem, I sent the product twice for inspection, but both applications were rejected. When I wanted to send it for the third time, they did not even accept the product. I also have the invoice and purchase information for this transaction.
I find it unacceptable that a product in this price range and brand causes such discomfort after such short and careful use, and that my inspection requests are rejected. I request that my shoes be replaced with a fault-free product as soon as possible, taking into account my consumer rights and the problems I have clearly stated.
In November, I purchased a men's New Balance sports shoe for ₺6,300 at the SuperStep branch in Muğla Bodrum Midtown Mall. Despite washing the shoes only once in cold water, serious deformation occurred on the heel and side areas, and they began to pinch my foot when I wore them. Because of this issue, I sent the product for inspection twice; each time my request was rejected as user error. When I tried to submit the shoes for a third inspection due to the ongoing problem, my request was not accepted at all. It is unacceptable that the shoes deformed so quickly, even though I used them according to the instructions and washed them only once in cold water, and that my requests were repeatedly denied. I request an independent and impartial re‑evaluation of the deformation in the product and a replacement of my shoes.
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
I purchased a pair of New Balance unisex sneakers from the official SuperStep website on 14/01/2025. Despite using the shoes only under normal daily conditions, the inner lining started tearing and there was major deformation on the outer surface within about 6–7 months. The sneakers quickly lost th...
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On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
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