On the last day of the commitment period for the 200 Mbps + TV Plus package I’ve been using through Turkcell Superonline, I spoke with customer service representatives. They only offered me the limited package options that appeared on their screens, essentially forcing those on me. When I asked for a package without TV Plus, they said they would cancel TV Plus but could only provide the new package prices a week later. When I asked, "If I don’t like the prices after one week, will you issue a non-committed invoice for just one week?" they confirmed and ended the call. As a customer, I’m not being given the right to choose freely — if I reject their overpriced offer, I lose the service; if I accept it, they still benefit. It’s a lose-lose situation for me and a win-win for them. There’s no one to directly address my concerns, and there’s no system in place to resolve this issue quickly. If things continue like this, it looks like we’ll be settling this in court.
Six months ago, I subscribed to Turkcell Superonline's 50 MB internet and TV+ package, but I have not been able to use it without interruptions even for a single day. Before Turkcell, I had been using Türk Telekom's service for two years without any issues. During these six months, I only paid ₺180 ...
On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These mess...
I am a Turkcell Superonline user with subscriber number 65583026. In 2023, I started my subscription as a non-committed 34mbps VDSL internet user, and I used it this way for a year. When the first year ended and the campaign was over, I signed up for the same package three weeks ago through the Turk...
I am a Turkcell Superonline fiber internet subscriber. When I started my subscription in July 2025, I signed a 12-month commitment stating that the first two months would be free and the remaining ten months would cost ₺600 per month. In the first month (July), I was billed ₺100.50, which was explai...
I am a Turkcell Superonline Fiber internet user. Since my 200 Mbps subscription's contract period ended, I upgraded to 1000 Mbps by paying the price difference during the renewal. However, since the upgrade, I have not seen any change in my internet speed. When I call customer service, they claim I’...
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