On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These messages included no pricing details, no approval link, and no request for consent. You silently moved me to a non-contract plan and issued excessive charges. This clearly violates Turkish Consumer Law (Law No. 6502) and contradicts established court rulings. TV Plus was initially presented as “almost free” during my subscription but was later billed at ₺725 without my consent. This is misleading and unethical. I work from home, and seeing such a bill caused me to panic and cancel my subscription, which negatively affected my work and income. I even called customer service on June 2nd, but they refused to file a complaint and simply said, “your contract has expired,” without offering any explanation or escalation. This approach is unacceptable. I request that the invoices dated April 30 and May 31 be canceled and reissued according to the original contract rate of ₺410. No penalties, debts, or credit record reflections should occur. If this issue is not resolved, I will take legal action through the Consumer Arbitration Board, and the courts. Subscriber No: 11553552 – Full Name: Gökmen K***.
I have been paying a fixed monthly fee of ₺350 for my Superonline internet service. However, in the June 2025 billing period, an unexpected charge of ₺207.40 was added under the heading "Other Service Fees." I was not informed about this charge beforehand—there was no SMS, email, or any kind of noti...
I was a Turkcell Superonline customer, and they sent me an SMS saying that my contract would end on June 30. Relying on that, I switched to TurkNet. Now, however, they’ve issued a bill of around ₺5,000, claiming that I still have seven months left on my contract. If that’s the case, why did you send...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
I hold a Superonline internet subscription with customer number 52067***, set to end on January 17, 2024. Opting for a new package inclusive of TV Plus, I called your customer service today (January 12, 2024) at 13:40 to cancel my expiring plan. I spoke with Ms. Mrym, who insisted on a ₺40 cancellat...
My contract with Superonline ended on February 25, 2025. I intended to renew my commitment, but I was informed that the process could not be completed due to an alleged outstanding debt to Türk Telekom. I was advised to settle this debt. Despite submitting all necessary documents—including debt clea...
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