Superonline Contract Ended, No Approval, Got Charged

On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These messages included no pricing details, no approval link, and no request for consent. You silently moved me to a non-contract plan and issued excessive charges. This clearly violates Turkish Consumer Law (Law No. 6502) and contradicts established court rulings. TV Plus was initially presented as “almost free” during my subscription but was later billed at ₺725 without my consent. This is misleading and unethical. I work from home, and seeing such a bill caused me to panic and cancel my subscription, which negatively affected my work and income. I even called customer service on June 2nd, but they refused to file a complaint and simply said, “your contract has expired,” without offering any explanation or escalation. This approach is unacceptable. I request that the invoices dated April 30 and May 31 be canceled and reissued according to the original contract rate of ₺410. No penalties, debts, or credit record reflections should occur. If this issue is not resolved, I will take legal action through the Consumer Arbitration Board, and the courts. Subscriber No: 11553552 – Full Name: Gökmen K***.