On June 1, 2024, at 5:00 PM, I contacted Turkcell Superonline representatives at 0532**32 00 00 to upgrade our existing 100 Mbps internet speed to 200 Mbps. They upgraded it, but then completely cut off our internet. We tried calling 5-6 times afterward, but the calls were repeatedly disconnected when we were about to reach a customer representative.
We finally reached them from another number. They canceled the upgrade request, but the problem persists. All the internet lights on the modem are on, and we can see the external IP, but there's no internet connection. There is no general outage in our area; everyone else in the building has internet.
Our internet stopped working the moment we upgraded from 100 Mbps to 200 Mbps, and the issue remains unresolved. They claim to have opened a service ticket. As someone who works from home, I have been losing pay since 5:00 PM. Turkcell has been a regretful experience with extremely poor support.
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I am a Turkcell Superonline customer with subscriber number 67494218. On March 6, 2025, I called the company at 05325320000 to request the cancellation of my subscription, stating that I would switch to another operator because their prices were too high for the service provided. They stopped my bil...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
Turkcell Superonline has not been able to provide internet service for 10 days. If this is what they call fiber speed, we're in trouble. I don't care about the issues with their subcontractor; that's their responsibility, not mine. We provided two phone numbers, yet they claim they couldn't reach us...
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