I had been using 1 GB fiber internet from Superonline for almost 4–5 years. Since there was no infrastructure in the place I moved to, I had to cancel my line. The cancellation process was completed even before the phone was disconnected. However, the cancellation procedure was turned into a complete ordeal just to be able to charge a termination fee. On the phone, I was told that a residence certificate, a bill (which did not even have to be in my name), and a copy of my ID would be sufficient. Despite sending all these documents without any missing, I received a message stating that a bill with a termination fee had been issued because the addresses on the bill and the contract did not match. If there is a document error, why is an invoice immediately issued like a penalty without giving me a chance to correct it? I was also told on the phone that I had more time. Moreover, why is a residence certificate with a verification barcode obtained from the e-Government system not accepted? Why is a stamped and wet-signed residence certificate required? How quickly am I expected to change all the bills to my name at my new address? Previously, I could handle transactions by calling 532, but now since my account has been canceled, I cannot process anything. What is being done here is nothing more than deliberately making the cancellation process as difficult as possible in order to issue termination fee invoices to people. I will take every possible action regarding this matter.
In August, I requested a transfer and moved to a different city from the building where I was living. Since there was no infrastructure in the area where I requested the transfer from Superonline, the transfer could not be completed. However, instead of terminating my subscription due to the lack of...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
I had to cancel the service I received from Turkcell Superonline because they didn't have infrastructure at my new address. They asked me for a few documents related to my new address and assured me that no cancellation fee would be charged. I sent the documents, received a confirmation message, but...
Comments