Sugo Removed My Membership and Let an Agency Owner Threaten Me
I’ve been using the Sugo app for over a year and a half, but I’m now facing serious unfair treatment. I had to take a short break from the app for just one week because my mother was undergoing surgery. When I returned, I was shocked to find that my membership had been removed from the room — without any reason or warning.
Worse, the agency owner insulted and threatened me, saying things like, “Don’t ever come back to this room,” and “I’ll kick you out of the family.” This same person has already had their account banned before due to multiple complaints, yet they continue to mistreat people.
I’ve done nothing wrong, and I feel completely disrespected and mistreated. I demand that my membership be reinstated, and that proper action be taken against this agency owner for their repeated harassment and abuse. Sugo, stand up for your users and stop enabling toxic behavior.
Dear User f*****, First of all, we would like to express our regret for the situation you have experienced. Your related complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
F***** Dear User, First of all, we would like to express our regret regarding the situation you have experienced. In order to resolve your complaint as soon as possible and to provide you with prompt support, we have a small request so that we can check your relevant transactions: If you remember, could you share with us information such as your Sugo ID number or the email address or phone number linked to your account? Once we receive this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and please know that we are always here for you. Best regards, Sugo Support Team
