Subway Sunny Isle Manager Abuse & Stale Food Complaint

I visited the Subway branch in Sunny Isle today at approximately 12:30 pm and ordered a meal that included a bag of chips. When I opened the chips, they were clearly stale. I checked the bag and saw that they were guaranteed fresh until August 26, which made the situation even more disappointing. I informed the staff, and the so‑called manager, who was on the phone in the back, yelled out that she was on a call and signaled a worker to bring the chips to her. She told the worker to get me another bag. I specifically asked for the date to be checked, and the replacement bags also had expiry dates within a week and were stale as well. I stood there explaining that the chips were stale, and instead of taking my concern seriously, she finally came out, still on the phone, and told me she was not going to keep giving me chips all day. I pointed out that the bag said it was guaranteed fresh until the 26th, and politely asked if I could have another bag, a different flavor. At that point she became angry, raised her voice, said I was the only person who had complained and maybe I should “visit” some place else, then threw the chips at me and walked off. When I asked her name, she ignored me and continued her call. I then asked the worker who the manager was, and she pointed to this same rude lady. When I asked who the owner was, I was told it was also this same person. As I passed by to go to the bathroom, the manager rolled her eyes in a way that made me feel like she was ready to confront me aggressively. I am a disabled person, and this treatment left me feeling extremely disrespected and upset. I also want to state that this woman is often rude and disrespectful not only to me but to other customers as well. If she is truly the owner, I do not feel safe or comfortable returning to this location, and I am concerned she might escalate her behavior. During this incident she remained on the phone for more than ten minutes instead of dealing with the situation properly. I am requesting a full replacement of my meal and a formal review of this manager’s behavior at the Sunny Isle Subway branch. I expect Subway to take this matter seriously, to address the way I was treated, and to ensure that both product quality and customer service standards are upheld so that other customers do not experience what I went through today.