Rude Staff Behaviour Complaint
On 29 September 2026 at around 6:00 PM, I went to the Subway branch at Unit 2, City Gateway, Southampton SO16 2JA to collect a Deliveroo order that was already showing as ready for collection. When I arrived, I politely asked the staff for the order number so I could pick it up. A male staff member who was working at that time spoke to me in a rude manner and told me to wait. I calmly explained that the order was already marked as ready, but he replied that he knew it was ready and told me to wait or cancel it. He then told me “Don’t come again to Subway.” At no point did I argue or behave disrespectfully towards him. I felt insulted and humiliated by this behaviour, so I rejected the order and left the store. I do not know the employee’s name, but he was a male staff member on duty at around 6:00 PM on 29 September 2026. I request that this incident be formally recorded and fully investigated. I also ask for confirmation that I am still allowed to collect future delivery orders from this branch and that appropriate action will be taken to ensure that customers are treated with basic respect and courtesy in the future.
