Request Solution To Fraudulent Credit Card Charges
I have discovered several unauthorized charges on my Bank of America credit card from a company called Story Reel. Each charge is for $19.99 and they were posted on 9/29, 10/6, 10/13 and 10/20. I did not knowingly subscribe to or authorize any recurring payments to Story Reel and I have not received any clear information or benefit that would justify these charges. After noticing these transactions, I contacted Story Reel and explained that I had not authorized these payments. Despite this, they did not offer to refund the money or clearly resolve the situation, and the charges have remained on my account. I have not yet contacted Bank of America because I am concerned they will immediately cancel my card and issue a new one, which would cause additional inconvenience for me. I request that all Story Reel charges of $19.99 on the dates mentioned above be fully refunded and that any active subscription or payment agreement with Story Reel linked to my card be cancelled so that no further charges are made in the future. I ask that this situation be investigated and resolved as soon as possible.


