Alfa Romeo 159 Service Problems At the Authorized Center

Dear Alfa Romeo / Stellantis Turkey Representatives, I am the owner of a 2011 Alfa Romeo 159 Ti 1750 TBi (Alfa Rosso). My car has been maintained exclusively by authorized services since it was brand new; for the last five years I have been using Enriko Aliberti in İzmir. However, the attitude and technical shortcomings at this service center are not compatible with Alfa Romeo standards: • The workshop does not have the required puller/separator tools for front suspension removal and installation. Aluminum front-end components are removed by hammering, causing deformation and permanent damage. • There are no torque wrenches, and the staff are not familiar with factory torque specifications. This is unacceptable in terms of safety and long-term durability. • There is no OBD/ECU diagnostic and update infrastructure; the vehicle cannot even be connected to OBD. • The service center does not have timing/locking tools for the 1750 TBi engine. Although I ordered original parts worth over €1500 through the authorized service network (intake/exhaust variators, timing belt set, and an engine mount), installation was refused with the statement: “We don’t have the tools, we can’t fit them.” In addition, my clear observation is that the service center prefers cheaper labor over competence and experience, and prioritizes pushing as many cars as possible through the workshop to maximize revenue rather than ensuring customer satisfaction and correct workmanship. For a brand like Alfa Romeo that requires special tools and precise procedures, this approach increases the risk of poor workmanship, endangers vehicle safety, and directly damages Alfista loyalty. Profit targets at authorized services must never come before brand standards, safety, and customer satisfaction. In short, although I source original parts through the authorized network, this service center lacks the equipment and standards to install them. This situation has worn me down both financially and emotionally, and it has negatively affected my trust in the brand as well as my intention to purchase future Alfa Romeo models such as the Giulia or Stelvio. I respectfully request an urgent audit of Enriko Aliberti; completion of all necessary special tools (including for TBi models), torque equipment, and OBD/ECU infrastructure; proper training and supervision of staff to Alfa Romeo technical and customer-care standards; and a written response informing me of the actions taken.