I purchased a SteelSeries Sensei Ten Mouse in May 2023, but by September 2024, the scroll wheel stopped working. I sent the product to the distributor, Despec, for repair. However, they returned the mouse with a letter directing me to contact the retailer where I originally purchased it. I sent the mouse to the retailer but have yet to receive any response.
When I reached out to Despec again, they claimed the product never reached them and insisted I handle the issue with the retailer. Despite explicitly stating that I want a replacement, not a refund, Despec is pushing me toward a refund through the retailer. I demand that Despec or the retailer promptly replace my defective product and take accountability for resolving this issue efficiently.
On November 14, 2023, I purchased a Logitech Superlight mouse from a Media Markt store. Despite being less than a year old, the scroll wheel has started malfunctioning. When I scroll down, it often registers as up, and vice versa. Sometimes, it doesn’t register any input at all, especially during ga...
I ordered the SteelSeries Aerox 3 Wireless gaming mouse from Amazon Turkey on November 6, 2023, and the warranty period started on the delivery date, which is noted as 2 years. The product was still under warranty when the malfunction happened, as it couldn't reach me before November 7, 2023. Unfort...
I have been using the SteelSeries Rival 600 mouse since June 2025. I purchased the product from Amazon and I still have the invoice. However, for some time now, the mouse connection has been randomly disconnecting. This issue does not occur at any specific time or under any particular condition, and...
I purchased a Logitech M330 Silent Mouse from Media Markt on November 2, 2023. Not even a year later, the middle button (scroll wheel) has stopped working. I’ve used Logitech products before, and they lasted for years without any issues, which is why I trusted the brand again for its quality and dur...
I purchased the SteelSeries Prime Plus mouse just six months ago, and now the scroll wheel is malfunctioning. Instead of smoothly scrolling down, it randomly scrolls up on its own. After researching, I found that many users report this as a common issue, yet SteelSeries continues to sell the produc...
Comments