StarPets Has Not Processed My Withdrawal Request for Over 5 Months

I tried to withdraw money from a site called Starpets about 4–5 months ago, and after all this time, I still haven’t received it. I contacted them multiple times, and each time I was told my issue had been forwarded to a higher authority, but nothing ever changed. It just dragged on endlessly. Eventually, I asked them to cancel the withdrawal, but even that didn’t work. I don’t understand what kind of system this is. On top of everything, the amount I was supposed to withdraw dropped from $22 to $19 without any explanation. I won’t even get into that part for now, but I have a screenshot as proof.