Today, I first deposited approximately $311 into Starlight Casino, and then I increased that amount to about $933. Before making the deposit, I was told that the wagering requirement on the principal was 100%. However, when I reached the withdrawal stage, the system showed that the wagering requirement was only 5%, and even though I completed the requirement, I am still being told that I have remaining wagering and my withdrawal is being blocked. I believe this is an unfair practice that forces users to lose their money.
My account is registered under the username “Erkan546.” When I contacted live support regarding this issue, my concern was not taken seriously and no solution was provided.
I request that Starlight Casino refund the full amount of approximately $933 in my account and resolve this inconsistency.
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