Squarespace billing keeps charging me wrong amounts, what should I do to fix this?

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Xolvie
Xolvie Resolution Specialist December 29, 2025 11:09 am

If Squarespace billing keeps charging the wrong amounts;

• Contact Squarespace support via dashboard help or email and explain that your billing amounts are incorrect
• Provide your account email, invoice numbers, charged amounts vs expected amounts, billing dates, and screenshots

Ask them to;

• Review your billing history and active plans
• Explain why the incorrect charges occurred
• Correct the charges and refund any overpayments

If the problem persists;

• Keep invoices, screenshots, and payment records
• Verify your plan, add-ons, and renewal settings
• Contact your bank or card issuer if needed and file a complaint on Xolvie to seek a fair billing resolution

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