It has become impossible to log into your system. Even when we managed to log in before, nothing made sense. There is no clarity on where the connection is, how to load a balance, or how to use the platform. The system redirects from one place to another, but it’s unclear what is located where. The structure is extremely confusing and unnecessarily difficult for the user. Additionally, it is not possible to establish communication — phone calls go unanswered and messages are ignored. Such uncertainty and lack of support are unacceptable. We cannot use the balance we loaded, nor can we get it back, and there is no one we can reach out to. Our money is stuck in the system, and we have received no benefit. If a solution is not provided promptly, we will take legal action.
I am unable to log into the CoinEx app due to a persistent network error. The application is completely inaccessible, leaving me unable to manage my investments. Despite relying on this platform for secure trading, there has been no communication or updates regarding the issue. Why aren’t users inf...
My Bitexen Global account has been completely blocked, and I am unable to log in under any circumstances. Because of this, I cannot perform any trading or transactions. I have reached out multiple times via email, but I have not received a single response from Bitexen’s support team. This kind of si...
I am experiencing a serious issue with my Bitexen account. The money I had in my account has disappeared without any notification, explanation, or authorization from my side. I am shocked and frustrated by how such a situation could occur on a financial platform where users trust their funds to be s...
I am currently unable to withdraw funds or open trades on MEXC, which is putting me at significant financial risk. I have open positions on MEXC and other exchanges that require adjustments, but due to this issue, I cannot make the necessary changes. This situation is unacceptable and has created un...
For several months now, all of my cryptocurrency and ₺ balances in my Bitexen account have been showing as zero. This issue appeared suddenly and has persisted despite my repeated attempts to get it resolved. I have sent multiple emails to Bitexen’s support team explaining the problem in detail, but...
