Smooche Foundation Refund Denied – AI Support Offers Store Credit

I ordered a foundation from Smooche.com online a few weeks ago and I am very unhappy with both the product and the service I received. The foundation is poor quality, the shade does not match what was advertised, and I therefore requested a refund as promised on their site. Over the last four days I have contacted Smooche customer service four times by email and also via their customer contact form. Each time I received the same automated AI response offering only store credit instead of the refund I asked for, and I have not been able to reach a real person. There is no phone number available, and despite clearly requesting my money back, my refund has not been processed. I have an order number from my purchase confirmation and can share it if needed. I request that my refund be issued in full to my original payment method without forcing me to accept store credit, and that Smooche provide accessible customer support where customers can reach an actual representative when there is a problem.