I rented a car from Sixt on Saturday, November 1, around 11:30 AM, intending to keep it for two days. After driving about 30 kilometers, I parked it. Later in the day, around 5:00 PM, I drove an additional 25 kilometers when the car suddenly stopped while in traffic in Istanbul's Fatih area and refused to restart. I called roadside assistance, and instead of sending help from a nearby location, they dispatched a tow truck from a distant area, forcing me to wait in traffic for over an hour and a half. The vehicle was eventually towed to a service center with me accompanying it.
When I contacted Sixt, they informed me they couldn’t provide a replacement vehicle nearby. They suggested I go all the way to Istanbul Airport to pick up another car, which was highly inconvenient. Ultimately, I was left without a vehicle, despite renting it for two days. Even though I only used the car for six hours before it broke down due to a mechanical issue, Sixt still charged me a full day's rental fee. This is unacceptable, and I expect a refund or compensation for this highly inconvenient experience.
I rented a car from the Sixt Rent a Car Trabzon office and drove only about 80 kilometers when the "engine damage risk" alert flashed for 2 seconds. Thinking it might be a temporary issue, I continued. However, about ten minutes later, the alert reappeared. I contacted Sixt's roadside assistance, an...
I rented a car from Sixt Car Rental in Turkey through the Internet. One day before returning the car, it had a technical problem on the highway. I was very close to Istanbul and Sabiha Gokcen International Airport at the time. The car was a Citroen, and the Citroen dealer arrived and picked up their...
On November 15, 2024, I rented a car for two days from the Kadıköy Sixt Rent a Car branch. During my trip, I noticed the car pulling to the right and contacted roadside assistance. They directed me to the Sabiha Gökçen office for a vehicle exchange, claiming they had already emailed the necessary in...
On December 1, 2024, I rented a car from Sixt at Sabiha Gökçen Airport. Despite not requesting any extra services or charges, I was wrongfully charged approximately ₺1000 as a pre-authorization fee. The problem is, this amount has not been refunded, even though I returned the vehicle as agreed with ...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
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