I ordered from the Konya M1 Başak Ticaret store on December 15, 2023, and I'm still waiting for my product to arrive. The store is urging me to cancel my order instead of fulfilling it, citing increased production costs. All I've been getting are excuses and empty promises, with a new delivery date popping up every single day. I feel like I'm being led on, and now, unexpectedly, I've been informed that the product is no longer in production. What truly puzzles me is that Siemens customer service claims the product is still being produced. I simply expect my order to arrive as promised, without any more confusing messages or delays.
On December 30, 2024, I purchased Siemens brand products with the model numbers listed below from your authorized dealer using an installment payment method for a total of ₺140,000. The products purchased are: 1. Siemens KG86NVWE0N – Bottom freezer refrigerator, 2. Siemens WG42A1X2TR – Washing machi...
I was left disappointed and unable to benefit from the additional maintenance service I purchased from Siemens, despite paying for it. On 31.01.2023, when my dryer was being installed, the Siemens technician informed me about additional maintenance services. I purchased the service for ₺1,239.00, an...
It's been a full three months since I ordered a replacement part for my Siemens oven, which suffered a motherboard failure. Despite the order, the part has yet to arrive, leaving me unable to use the product I purchased. Siemens has continuously delayed and misled me throughout this ordeal. After th...
I had ordered a 6-piece home appliance package from Siemens (refrigerator, dishwasher, washing machine, stove, oven, and range hood). We placed the order on March 31, 2024, with a planned delivery for a later date. However, when we visited the relevant store on May 6, 2025, we discovered it had clos...
I scheduled an installation appointment for the dryer through https://www.siemens-home.bsh-group.com/tr for 16:00-18:00 on December 26, 2023, by contacting customer service at 444 66 88 on December 24, 2023. When I called customer service on December 26, 2023, around 17:20 at 444 66 88, I was inform...
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