Siemens LC66KPJ0T Cooker Hood Excessive Noise: Defective Product
We purchased a Siemens LC66KPJ0T cooker hood and had it installed by authorized service on 5 July. From the very first use, the product has been working with an excessively loud noise, far above what can be considered normal for such a device. In my opinion, a defective product was delivered and installed. After noticing the problem, I contacted Siemens customer service and the authorized service. Despite clearly explaining that the cooker hood is brand new and that the noise level is abnormally high, I did not receive any real help or a solution offer from either customer service or the service team. Since the product is newly installed and shows this defect from the beginning, I consider it as an ayıplı ürün and I request that the cooker hood be replaced with a fault-free one or that a full refund be provided. I kindly ask Siemens to take my complaint seriously and to resolve this issue as soon as possible.
My problem has not been resolved yet.
The product's motor was replaced, but we still can't use the hood at home because it makes a noise like an airplane taking off inside the house; even two minutes is unbearable. This sound is really very noisy, and they sold it to us as a silent feature. I've been dealing with this for over a month, trying to return it, but they aren't doing that either. I don't understand what to do.
The product's motor was replaced, but during installation the top of the product was scratched and the bottom of the cabinets was scratched, and the noise continues. When I called Siemens headquarters, the service refuses to admit they caused the scratches, saying the sound is normal and that no action will be taken. I'm extremely regretful about buying Siemens, and I will never deal with this brand again. Moreover, now my other products have started to fail, I'm fed up with constantly filing fault reports, and they never manage to find a solution.
