Siemens Charged ₺1035 for Faulty Dishwasher Repair and Issue Still Unresolved
I have been a Siemens home appliances customer since 2011. The most recent problem of water leakage and blown fuse in our Siemens brand dishwasher made me write to you due to Siemens Turkey's irresponsible actions and unfair charges. Your service has taken action approximately 6 times in the last 3 months, and each time a different process was applied and payments were requested from us at different times. We were informed that the problem would be solved and the leak would end with the gasket replacement of the last service done on 30/09/2024, and the gasket replacement took place and we made a payment of ₺1035. After the change, within 15 minutes, the fuses in our house were blown again and it was seen that the water leakage continued and the gasket did not provide any benefit. The service that came the next day reported that the gasket had been changed incorrectly and that the problem was caused by a leak in the water tank, and it turned out that the process was wrong and the fee charged was unfair. We urgently request that the gasket installed in our dishwasher be returned by your service and that the ₺1035 fee collected from us be refunded. I would like to kindly inform you that we will forward this situation to Siemens Germany headquarters, and at the same time if the refund is not made, we will file a lawsuit against you in the consumer court. The actions being taken by Siemens Turkey service have been damaging Siemens's reputation. I have been using 7 different home appliances from Siemens and this would be my last one. The customer rep named A*** was also extremely rude and unpleasant the whole time.
Certainly! Here's the translation of the text from Turkish to English: --- The so-called 1000 TL discount supposedly offered by your customer service for the motor and heater replacement is meaningless. It is a pointless discount given just to save face, and to my question of whether the water leakage will definitely stop once the motor and heater are replaced, your absurd answer of "We can't say for sure" wouldn't fool even a child. There is no guarantee that I won't have to pay an additional 4500 TL and then chase after you again. I have no other request from you except to take back the gasket you charged us 1035 TL for, which serves no purpose, and I will definitely not buy a Siemens brand device again. Your company's products, the quality of your service, and your customer service cannot even compare to local brands. I am addressing those who read this and are considering buying Siemens brand home appliances. Definitely buy locally branded products, and do not let those who deceive us with the words of Robert Bosch, the founder of this company, "I would rather lose money than lose my reputation," deceive you. I bought all the home appliances for my house from Siemens 13 years ago. 10 years and 3 months later, our refrigerator broke down, and they made us throw away the most expensive, double-door water dispenser refrigerator of its time (reason: service and spare parts service ended because it exceeded 10 years. What a coincidence! They must have sold the last refrigerator to us). The door of the refrigerator they sold us as a replacement with a 30% discount had to be replaced twice in 2 years due to rust, and now the motor is being replaced due to a freezing problem. The circuit breaker of my house tripped, and the service that came to my house 6 times in the last 3 months for the dishwasher with a water leakage problem does nothing but rob us by constantly taking our money and continues to do so, asking for money again by replacing new parts. The main board of our dryer broke down, and we paid as much for spare parts as for a new dryer. The company's service and spare parts prices are at least twice the level of local brands, and while explaining this, they shamelessly say, "You are buying Siemens brand products, you have to endure these service and spare part prices." Do not buy this brand or put it in your home; their service and customer service cannot even come close to local brands. Do not be fooled by the brand into thinking their products are of high quality; over the years, there is no end to the money we've spent on service and spare parts dozens of times.
