I canceled ShortsWave but still got charged again, what steps should I take now?

If you canceled ShortsWave but still got charged again,

• First, verify your cancellation;

– Check App Store / Google Play → Subscriptions
– Make sure it shows “Canceled” (not Active)
– Look for confirmation email or expiration date

– If cancellation wasn’t completed correctly, charges can continue

• Check billing timing;

– If you canceled after renewal, that charge is usually valid
– Subscriptions renew automatically unless canceled before billing date

• Contact ShortsWave support immediately;

• Write:
– “I canceled my subscription but was still charged. Please refund this charge and confirm cancellation.”

– Attach:
– Cancellation proof
– Payment receipt
– Screenshot of subscription status

– Acting quickly increases refund chances

• Request refund from the payment platform;

– Apple → reportaproblem.apple.com
– Google Play → Order history → Request refund

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.