I am writing to report an ongoing problem with my ShortsWave subscription that I have been unable to resolve on my own, and to request immediate cancellation and a refund from the date I formally asked you to stop charging me. I initially clicked a ShortsWave link through Facebook and started a free trial, which then turned into a paid subscription of $17.99 per week. I have used ShortsWave before in the past and, at that time, I was able to see the subscription under my Google subscriptions and cancel it without any difficulty. However, with this current subscription, I cannot find it under either my Google or Apple subscriptions, so I have no way to manage or cancel it myself, yet I am still being charged every week. Because I could not locate the subscription, on April 24th I sent an email to [email protected] clearly stating that I wanted my subscription cancelled as soon as possible. I have not received any reply to that email, and the weekly charges have continued. I also contacted my bank and filed a complaint and was issued a new debit card. Despite this, as soon as I activated the new card, a new pending POS DEBIT charge from SHORTSWAVE (for example, “POS DEBIT SHORTSWAVE 861891474633” and “SHORTSWAVE SINGAPORE 04/30”) appeared again on my account for $17.99. I find it extremely frustrating that I cannot see where this subscription is being managed, that I am still being charged weekly after explicitly asking for cancellation, and that my email has been ignored. I am not asking for a refund all the way back to March, because I did use the service during that time since I could not get it cancelled. However, I am requesting immediate cancellation of this hidden subscription and a full refund of all charges taken from the date of my email on April 24th onward, as I had clearly communicated my wish to stop the service from that point. Please confirm that my subscription has been fully cancelled and that the relevant charges from April 24th are refunded, so that no further payments are taken from my account.
I started a weekly package on the Converter Space app as part of a trial period. However, since I was not satisfied with the trial, I wanted to cancel my subscription, but there is absolutely no “cancel” option visible in the app or on the website. I have been dealing with this issue for the past 2–...
For about a year, my Ziraat Bank account has been charged every week without my knowledge or consent under the name “Converter.Space,” with each charge being $9.99 USD, totaling $439.56 USD. I have never signed up for any membership, subscription, or payment with Converter Space, and I have absolut...
On March 14, I placed an order for a slimming patch through the official website of “Pirusaki Berberin Yama.” While placing the order, the total amount displayed on the screen was approximately $15. However, right after completing the purchase, I received a notification on my phone stating that appr...
On August 13, 2025, and August 20, 2025, two separate charges of $19.99 USD each were made to my Türkiye Finans credit card (last four digits: 0028) by a company called Converter Space without my knowledge or consent. These charges were made even though the service was advertised as free, and no app...
On November 19, 2025, at 12:00 AM, I noticed a charge of $31 on my Enpara (QNB Finansbank) card with the description “Google GearUP Lower l.” I did not authorize this transaction, did not make any purchase or subscription related to it, and received no prior notification. After realizing that the t...
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