ShortsWave Unauthorized Charges Issue
I saw a reel on Facebook and when I clicked “continue watching” I was directed to the ShortsWave app and watched the content only as a guest, without signing up for any paid subscription. After this, I noticed three unauthorized charges of $17.99 each on my Popular Bank account, all from “ShortsWave” on different dates, totaling $53.97. I never knowingly purchased a subscription or gave approval for repeated charges, and I did not receive any clear information or agreement screen about a paid plan. As soon as I realized these payments, I emailed ShortsWave on September 3, 2026, explaining that I had not authorized these charges and asked for my money back, but I have never received any response. I attached screenshots of the three charges and my emails to them as proof. I request that all three unauthorized payments, totaling $53.97, be fully refunded to my Popular Bank card and that any existing subscription or recurring payment related to ShortsWave in my name be cancelled immediately so that no further charges are made.
I watched ShortsWave content as a guest, was later charged three unauthorized $17.99 payments, contacted ShortsWave on September 3, 2026, and have not received any response or cancellation of the subscription. I expect the subscription to be cancelled and the charges refunded.
still waiting for shotwaves to answer my complaint
