ShopeePay transactions keep failing even with balance, how can I resolve this?

If your ShopeePay transactions keep failing even though you have enough money, check the amount you need, including any vouchers or shipping costs. Also, make sure you haven't reached your account's daily or monthly transaction cap.

If you try to buy something that costs more than these limits, ShopeePay might block the payment, even if you have enough money in your account.

Before you try again, make sure your ShopeePay account is active and up to date, your app and phone OS are up to date, and your network connection is stable. Outdated software or a bad connection can cause payments to fail.

If it still doesn't work, you might want to file a report through Xolvie to get it fixed.