During the November discounts, my friend and I eagerly placed an order at Sephora in Zorlu Center. The app indicated that we could pick up our order after 12 PM the next day, and we even received a confirmation SMS. Excitedly, a few days later, we headed to the store, only to find out that our order hadn't been prepared due to high demand. Despite this initial setback, we patiently waited for a few more weeks before reaching out to the customer service team. They promptly acknowledged the issue, attributing it to a backlog, and assured us they would address it. Although two weeks passed without any visible progress, our second contact with Sephora customer service reiterated their commitment to resolving the matter. Despite the delay, we remained hopeful. However, even after a month, our order has yet to arrive, and a solution remains elusive. Attempting to cancel the order, we were informed it was already approved, making cancellation impossible. While this experience has been challenging, I appreciate the efforts of the customer service team in addressing the issue. Despite the delay, their responsiveness has been commendable. Although I still eagerly await my order, I understand that unforeseen circumstances can arise. I am hopeful that Sephora will soon fulfill its commitment, and I look forward to a positive resolution. Despite this challenging situation, I remain open to future online orders with Sephora, hoping for a smoother experience.
During the November discounts, my friend and I placed an order at Sephora in Zorlu Center. The app showed we could pick up our order after 12 PM the next day, and even received an SMS confirming the same. Despite this assurance, when we went a few days later, they turned us away, stating that our or...
On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take my order from a store named Zorlu, in İstanbul. However, my order has been cancelled on 8 December, while they were preparing my product. They already approved the order for prepara...
It's February 22, and I'm still waiting for a refund from Sephora for an order that didn't go through. My card was charged on December 16 for ₺3,111.92, and despite my numerous efforts to address the problem, I have yet to receive a refund. I contacted customer service several times, but they just m...
I placed my order about 1 month ago. The product was returned to you due to a shipping problem before it reached me. When I called your customer service, they said they would not send the product again; they would refund the payment. So I waited for my refund. When I called 1 week later to check the...
I'm really frustrated with Sephora because they haven't delivered my order. It's been six days since I placed my order, and the status is still stuck on 'preparing for shipment'. When I reached out to customer service, they were unable to provide me with a specific delivery date. When I requested to...
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