Brand Overview: Savage X
Savage X (commonly known as Savage X Fenty) is an inclusive lingerie and apparel brand founded in 2018 by musical artist and businesswoman Rihanna (Robyn Rihanna Fenty) in partnership with TechStyle Fashion Group. The brand is known for promoting body positivity and inclusivity, offering underwear, sleepwear, and loungewear across an extensive range of shades, sizes, and styles.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-855-728-2439 (1-855-SAVAGE-X)
Industry and Operations
Savage X operates primarily as a direct-to-consumer e-commerce brand within the fashion and apparel industry, complemented by select physical retail store locations. The company pairs traditional retail sales with a flexible subscription model known as the Xtra VIP Membership.
- Lingerie and Intimates: Bras, bralettes, underwear, teddies, corsets, and bodysuits.
- Sleepwear and Loungewear: Robes, pajama sets, sweatpants, and lounge tops.
- Sportswear and Activewear: Leggings, performance tops, and athletic bras.
- Menswear: Boxer briefs, trunks, lounge pants, and sleepwear.
- VIP Membership Program: A monthly recurring subscription that offers discounted pricing and exclusive perks, requiring members to manually skip the charge each month to avoid an automatic fee.
User Sentiment
User feedback regarding Savage X highlights recurring issues concerning the brand's membership billing model, return procedures, and customer service accessibility, despite consumer interest in the designs and marketing campaigns.
- Unexpected Subscription Charges: Many shoppers report being automatically enrolled into the VIP subscription during the checkout process without realizing it, resulting in recurring monthly fees.
- Difficult Cancellation Process: Customers frequently express frustration with attempting to cancel their monthly membership, often facing confusing site navigation or prolonged interactions with customer service.
- Strict Credit and Refund Policies: Numerous complaints state that monthly membership charges are converted to store credits that are difficult to redeem or are denied refunds back to the original payment method.
- Sizing Inconsistencies: Buyers frequently report that items run noticeably smaller or larger than standard size charts indicate, making proper fit unpredictable.
- Quality Discrepancies: Some consumers mention that garments do not always match the durability or fabric expectations set by promotional marketing, citing issues with stitching, fasteners, or lace.
- Shipping and Delivery Delays: Reports often point to delayed dispatch times, lack of real-time tracking information, or difficulties resolving lost packages.
Share Your Experience
If you have experienced issues with Savage X billing, memberships, or product orders, you are not alone. Share your experience or file a complaint on Xolvie to make your voice heard and assist other consumers.