On July 26, I purchased the Samsung Flip Z7 model phone through Samsung’s official website for ₺66,999 with the order number TR250726-85697981. The product was not delivered within the stated timeframe. Even after delivery, despite submitting multiple requests, I have not received the invoice—even 12 days later. Since I needed the invoice for July to record the expense under my company, this delay is causing me serious inconvenience. Since I started using the device, I’ve encountered numerous technical issues: the facial recognition feature does not work and constantly asks for a password; the fingerprint reader fails to recognize my fingerprint; and facial recognition doesn't work within WhatsApp’s lock feature either—it keeps asking whether to use PIN or face ID, which makes unlocking the phone a slow process. Additionally, when compared side-by-side with an iPhone 12 Pro Max, the screen resolution, camera quality, and color brightness are significantly worse, and the video quality is far below my expectations. The battery drains extremely fast and charges very slowly—reaching only halfway in 2–3 hours. The device overheats excessively, both while charging and during use. I contacted Samsung customer service regarding all these issues, but I only received a generic response saying “you will be contacted,” and no actual solution has been provided. Although my product is under warranty, I demand that my grievance be resolved and an official complaint record be created.
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
I have pre-ordered the Galaxy Z Flip 5 from Samsung Turkey with a return campaign. I had to send the device I returned for the refund campaign and they were supposed to send me the payment within 7 business days according to the campaign terms, but they exceeded this deadline. I contacted them via e...
I bought Samsung Z Flip 4 about 3 weeks ago. And since the first day I got the phone, the phone has been hot like hell! It's so sad to have a problem like this on a brand-new device that I love to buy! Moreover, the charge does not last. I have to constantly charge it. The phone is so hot it's going...
I purchased a Samsung S21 FE 2nd Generation smartphone from Vatan Bilgisayar. The device is brand new, with an invoice date of April 4, 2025, and it has only been used for two weeks. Despite being a new device, I am facing serious issues. The battery drains extremely quickly, even with minimal use....
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