Samsung Galaxy A20 Suddenly Shuts Down And Will Not Turn On

May 16 8:31 PM23

I am using a Samsung Galaxy A20 phone in Şanlıurfa and it has started to cause me a serious problem. The phone suddenly shuts down by itself and then does not turn back on. When I try to power it on, it does not respond and I cannot use the device at all. I did not drop the phone, it did not get wet, and I did not take it to any technical service or contact Samsung customer service yet. Since the problem started suddenly and I did not cause any damage to the device, I think this is a malfunction that should be handled by Samsung. I kindly request that my Samsung Galaxy A20 be examined and repaired free of charge and that the shutdown and failure to turn on problem be permanently resolved, so that I can continue to use my phone safely.

May 19 9:09 AM (2 days after complaint)

Dear valued customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey

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