On 24 March 2026, I purchased two Samsung AR12TXHQBWKN air conditioners from the Adana Real Teknosa store within the scope of the “buy 2 air conditioners, get a phone as a gift” campaign. However, one of the air conditioners turned out to be defective, and during this process my campaign application was not approved, so I could not receive the promised gift phone. For the defective air conditioner, a product replacement was made after my meetings with the authorized service and the store. After that, the store directed me to a Samsung representative, Samsung directed me to the Adana regional responsible, and from there I was told to call the 444 77 11 line. For about three months, despite speaking many times, I have only been passed around and stalled, my campaign application still has not been approved, and no phone has been delivered to me. I request that the victimization I have experienced in this campaign, for which I have fulfilled all the conditions, be resolved, that my campaign approval be finalized without further delay, and that the promised gift phone be delivered to me completely and without any further issues.
I purchased 4 household appliances from the SAMSUNG Bekirpaşa store as part of the campaign titled "Get a 12,000 BTU Air Conditioner with the Purchase of 4 White Goods." I have all the invoices, service records, and delivery slips in my possession. I was informed that I needed to apply through the S...
We recently purchased 4 Samsung home appliances from a physical store in Turkey as part of the “Buy 4 White Goods, Get a Free Air Conditioner” campaign. While we expected a smooth and transparent process as advertised, our experience fell significantly short of expectations. 1. Pricing Transparency:...
On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that tim...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
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