Emine

"Your resolution team has not contacted me yet, and even when I did speak with them, they were not solution-oriented. Your technical service passes the issue to the dealer, and the dealer passes it to the headquarters. As a victim of a product I do not use, I am the one dealing with it. The customer satisfaction that is praised during the sale becomes focused on dismissing the issue when a problem arises. The dealer says the headquarters is dismissing you, and the headquarters says the same thing about the dealer. In this situation, your boasted customer satisfaction turns out to be completely unfounded."