I purchased the Samsung Jet Bot VR30T80313W/AA robot vacuum on January 8, and in just a short time, it has already been to service twice. It was returned two days ago, and now it’s malfunctioning again.
First, the LiDAR sensor got stuck and the robot stopped responding to commands. I had already tried resetting it multiple times myself, but when I took it to service, they simply performed a reset and handed it back. Within 10 days, it completely stopped working again, this time showing a "slope sensor error" and refusing to operate. The robot was sent in for repairs once more. Now, although the service claims it's been fixed, I still can’t use it. The robot finishes its mapping, goes to the dock, and then goes offline in the app—completely unusable again.
I just got my Samsung VR7700 robot vacuum back from the service center, where I was told all the tests had been completed and the unit was ready to use. However, when I brought it home, it had no charge, and when I tried to plug it in, it couldn’t locate the charging station. Instead, it displayed ...
I’ve been dealing with a recurring issue on my Samsung VR7700 robot vacuum for the past two months. It constantly shows the message “Clean the cliff sensor”, and I’ve followed every single instruction provided—cleaning the sensors thoroughly, restarting the device, and even trying suggested fixes fr...
I own a Samsung VR7700 robot vacuum (Lidar model), which I purchased some time ago but didn’t use immediately because I was waiting to move into my new home. Now that I’ve finally settled in, I tried to set it up for the first time—but it won’t charge at all. I followed every step correctly, even w...
Hello! I purchased the Samsung robot vacuum model VR3MB77312KITR VR7700BM from Media Markt. After about 3 months, the robot began to give a wheel jam warning when it was on a flat surface. I took it to the service center the next day. They examined my device and took photos and videos. 'I took a pho...
I purchased the Samsung VR5000RM robot vacuum trusting the brand’s reputation, but I regret that decision now. The device malfunctions badly—it starts running on its own, doesn’t return to the charging station, and keeps going until the battery dies. Even when I manually place it on the charging do...
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