Brand Overview: Rubies
Rubies, originally founded in 1951 by Rubin and Tillie Beige as Rubie's Costume Company and now operating as Rubies II LLC, is one of the world's largest designers, manufacturers, and distributors of Halloween costumes and party accessories.
Contact Info
Customer Support Email: [email protected]
Phone Number: (516) 333-3473
Consumers who purchase Rubies products through third-party retail stores or online marketplaces are typically advised by the company to contact the specific seller or retailer directly for order-level returns and exchanges.
Industry and Operations
Rubies operates within the costume, apparel, and seasonal entertainment merchandise industry. The company operates primarily through a wholesale and B2B distribution model, supplying products to major retail chains, Halloween pop-up shops, and online retailers worldwide.
- Licensed Costumes: Costumes based on major entertainment franchises, including movie, television, comic book, and video game characters.
- Everyday Dress-Up and Seasonal Wear: Costumes, masks, and outfits designed for Halloween, school events, themed parties, and theatrical performances.
- Accessories and Props: Wigs, makeup kits, novelty weapons, hats, masks, capes, and decorative party items.
- Pet Outfits: Themed dress-up apparel and seasonal outfits tailored for pets.
User Sentiment
Overall user sentiment regarding Rubies is mixed and leans critical when it comes to material standards and direct support. While shoppers frequently turn to the brand for its unmatched variety of pop-culture licenses, consumer feedback highlights widespread dissatisfaction with construction durability, accurate sizing, and resolution channels for missing parts.
- Subpar Material Quality: A frequent complaint is that the fabrics used are excessively thin, prone to tearing at the seams, and made with fragile fasteners, zippers, or velcro that fail during initial wear.
- Inaccurate Sizing: Buyers often report substantial discrepancies between published size charts and the actual fit of garments, with items frequently running far too small, too tight, or awkwardly proportioned.
- Missing or Damaged Accessories: Many customers note opening packaged costume sets only to find key advertised pieces—such as masks, belts, hats, or props—missing or damaged upon delivery.
- Low Value for Price: Multiple reviewers express frustration that higher-priced licensed costumes often exhibit the same cheap, single-use feel as generic budget options.
- Customer Service Bottlenecks: Retail consumers frequently encounter difficulty getting direct customer support or replacements from the brand, often being referred back to third-party vendors with limited recourse.
Share Your Experience
If you have encountered issues with Rubies products or service, you are not alone. Share your experience or submit a complaint on Xolvie to make your voice heard and help other consumers make informed buying decisions.