I have been feeding my 4-year-old male cat Royal Canin Urinary S/O regularly for about 3 years. I’ve always purchased the food from a clinic, and he ate it eagerly and without any issues. However, the bag I bought last week was noticeably different in size, color, and smell compared to previous ones, and my cat absolutely refused to eat it. He sniffed it and walked away. There is clearly something strange about this batch. Despite reaching out multiple times via phone and email, even contacting Royal Canin’s France headquarters, I haven’t received a satisfying explanation. You’ve either changed the formula or something is wrong with this food—it’s unclear whether it’s spoiled or counterfeit. Thankfully, when I explained the situation to our veterinarian, they accepted the return. But now we’re having trouble because we can’t use the food he’s used to, and we’re forced to try other brands. Please explain what you’ve done to this food!
I recently purchased Royal Canin Sterilised 10kg cat food, but when I opened the bag, I immediately noticed that the color and smell were different from the original product. I have been feeding my cats Royal Canin for 10 years, and they have never reacted this way. They wouldn’t even touch this foo...
On December 27, I ordered Royal Canin British Shorthair cat food directly from the official website. However, the product I received appears to be fake. The smell, color, and texture are completely different from the food I previously purchased, which I have always sourced from a trusted veterinaria...
For six months, we have been feeding our four cats Royal Canin S/O Neutered food to prevent struvite stones from forming again. Previously, they were successfully treated with Urinary S/O and loved the food. However, after purchasing a new 12 kg bag, three of our cats refused to eat for 24 hours rat...
On September 29, 2024, I ordered a 10 kg bag of Royal Canin Sterilised cat food from Epttavm. When it arrived, I noticed the food pieces were smaller than usual, though my cat initially ate it. However, by the third day, my cat completely stopped eating and showed severe health issues. After a vet v...
I have been using Royal Canin Kitten cat food for a long time and have never experienced any issues until now. However, I recently purchased a new package from the Vızvızpet seller on N11 (Order No: 208363757533), with an expiration date of 07/26. After opening the new package, my cat refused to ea...
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