Although Rowenta is obliged to keep spare parts for 10 years, Rowenta informs us that the parts of the rechargeable vertical vacuum cleaner we want are not available and says that we can buy a new vacuum cleaner with a 25% discount if we wish. Previously, they gave us a non-original product instead of the broken part and it was quite expensive and the original part did not have the performance. It has been 3 years since we bought this product. We bought it because it was known and reliable, but our trust has been shaken. If this happens, we will prefer more reliable brands. At the moment, our vacuum cleaner, which is not even 3 years old, is left in our hands because there is no part. Our money has been wasted.
I am not at all satisfied with the Rowenta Xpert 3.60 rechargeable stick vacuum cleaner. I used it little because it was in my robot vacuum cleaner. This vacuum cleaner, which I bought three years ago, lost its suction power at the end of the first year. The vacuum cleaner I have now has expired aft...
My Rowenta blow dryer is broken. I took it to the service on 4/18/2023. They informed me that they didn't have the necessary parts and would have to wait. After a follow-up call, I inquired about the status, and they informed me that the part had not yet arrived. Today, on 9/2/2023, I called again, ...
I own a Rowenta Silence Force Extreme vacuum cleaner, and the hose tore about three months ago. To obtain a replacement part, I contacted Doru*****, which is the nearest authorized service center to where I live in Bilecik. However, they informed me that spare parts for this model are no longer bein...
I bought a Rowenta Force vacuum cleaner along with a 5-year extended warranty, anticipating dependable performance. Regrettably, the initial 10 cm hose on the hoover head ripped during removal. Even with an extended warranty, Rowenta declined to replace the part, stating that the hoover heads aren't...
Our vacuum cleaner, which we bought on July 22, 2023 and is still under warranty, broke after only a month of use. The attachment's movable mechanism stopped rotating, and the front light stopped working. After that, I contacted the service, who told me to bring it back in 20 days. After 20 days, I ...
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