On November 18 and December 18, 2023, I purchased two private servers in the Roblox game Emergency Hamburg from my computer. I paid 199 Robux for each, totaling 398 Robux. I was able to use the servers for a short time, but a few months later, when I tried to access them again, I received an error message saying, “You cannot join because your account has no Robux.” However, these private servers were one-time purchases, and there was no warning about a subscription or non-refundable policy. Later, following 2025 updates, I encountered a notice stating that private servers had been completely shut down. I first contacted the Roblox team about this issue, and they told me to reach out to the game’s developer. I then explained the situation to the Emergency Hamburg support bot, but they replied that refunds for servers created before version 3.5 were not possible. I was also told that no new server or compensation could be issued through the in-game private server section. I can provide screenshots and email records to support my claim. I request a refund of the Robux I paid, or at least the reinstatement of one private server and the remaining Robux as in-game Game Pass credits. I kindly ask for my issue to be resolved.
I purchased what should have been 500 Robux on Roblox, and at first it looked like the payment was declined. But then I checked my bank account and saw that ₺205.13 was successfully withdrawn. Despite the charge going through, no Robux were credited to my account. I immediately reached out to Roblo...
On June 30, 2025, at 1:27 PM, I attempted to purchase 400 + 100 Robux for a total of ₺210.60. Although the funds were successfully debited from my bank account, the transaction on Roblox was reported as "unsuccessful." As a result, my money is gone, but I have not received any Robux. This situation...
On April 7, I purchased 500 Robux from Roblox—something I’ve done many times before without any problems. But this time, even though the money was successfully withdrawn from my card, I received a message saying “your transaction was canceled” and no Robux were delivered to my account. I want to ma...
On April 20, 2025, I purchased 500 Robux from Roblox and was charged approximately 201₺ on my card. However, I never received the Robux I paid for. Instead, I saw a message saying that my order had been canceled. This is completely unacceptable. I either want the Robux I paid for delivered to my ac...
Hello, I’m writing to report a serious issue with my recent Robux purchase on Roblox. I attempted to buy 500 Robux through the desktop version of the platform, and although the system showed an error saying “something went wrong,” the money was still deducted from my card. However, no Robux were add...
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