No Contact After Paying for Level 2 Roblox Course—Requesting Immediate Update

We signed up and paid in advance for the Level 2 Roblox course, scheduled to start in September. However, we haven’t received any calls or updates regarding the course. We are now in the second week of September, and I still haven’t heard anything. I tried reaching out through the phone numbers provided to me earlier, but I can't get through to anyone. This lack of communication is highly unprofessional, especially after full payment has already been made.

Please provide an immediate update on the status of the course and let me know when it will start. I expect a prompt response and clear information about the schedule. It's frustrating to be left in the dark after fulfilling my payment obligations, and I need this resolved as soon as possible.