Brand Overview: Rize Credit Union
Rize Credit Union (federally registered as Rize Federal Credit Union, and formerly known as SCE Credit Union) is a member-owned, not-for-profit financial cooperative founded in 1952. Headquartered in Irwindale, California, the credit union serves tens of thousands of members across Southern California and Southern Nevada, focusing on inclusive community banking and financial literacy.
Contact Info
Phone: 800-866-6474
Email: Rize Credit Union does not provide a standard direct public customer support email address. Instead, members and prospective customers can submit inquiries securely through the official website's secure email form or access support via live chat during operating hours.
Industry and Operations
Rize Credit Union operates in the banking and credit unions industry, functioning as a member-owned cooperative and a certified Community Development Financial Institution (CDFI). It provides comprehensive personal and business banking services, supported by access to digital banking platforms and the nationwide CO-OP ATM and shared branching network.
- Personal Banking: Checking accounts, savings accounts, and investment options.
- Lending Solutions: Auto loans, personal loans, home equity loans, mortgages, and student loan refinancing.
- Credit Cards: Member Visa credit cards with rewards and credit-building options.
- Business Services: Business checking, commercial lending, small business loans, and payment processing solutions.
- Digital Banking: Mobile app access, remote check deposit, Bill Pay, Zelle integration, and online account controls.
User Sentiment
Overall user sentiment reflects recurring member dissatisfaction, particularly regarding telephone customer support responsiveness, digital transition issues following its rebranding, and occasional complications with loan management and branch accessibility.
- Customer Service Hold Times and Disconnections: Callers frequently report lengthy waits to reach a representative, occasional dropped calls mid-conversation, and the lack of an automatic callback system.
- Mobile App and Digital Banking Glitches: Users have noted persistent login errors, trouble with biometric verification, and interface glitches with saved credentials after system updates.
- Loan Processing and Servicing Communication: Borrowers report delays in resolving loan inquiries, issues setting up online account access specifically for loan tracking, and slow response times during processing.
- Branch Closures and Limited In-Person Access: Members express frustration over select local branch closures and long distances between remaining brick-and-mortar locations.
Share Your Experience
If you have experienced issues with Rize Credit Union, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.