I ordered from Rinbuy two weeks ago and still have no update on shipping, what should I do?

If you ordered from Rinbuy two weeks ago and still have no shipping update, first check your email and order confirmation to see if a tracking link was sent.

According to the company’s shipping policy, orders are usually processed after payment and most deliveries arrive within 7–20 business days after dispatch, so some delays can still occur depending on the region and carrier.

If you still have no tracking number or shipment confirmation, contact Rinbuy support and include your order number so they can check the status.

Their contact page says email replies normally take 1–2 business days, and providing full order details can help them locate your order faster.

If they do not respond or the order never ships, please feel free to share your experience. You can also file a complaint on our website.