Reva AutoPay Deducted Money Without My Authorization

13

I am writing regarding an unauthorized subscription fee that was debited from my account via AutoPay during a trial phase with Reva, without my clear and explicit understanding or consent to continue the paid subscription. On 31/10/2026, an amount of ₹699 was deducted from my account through UPI under the AutoPay mandate linked to my registered mobile number 77188342**, with the UPI ID sirsatsakshi11***@oksbi. I only intended to use the trial and was not aware that an automatic mandate had been activated for future payments. I request that this ₹699 be fully refunded and that the amount be reversed to the original payment source used for this transaction. I also request the immediate cancellation of any active AutoPay mandate or recurring subscription linked to my account and mobile number, so that no further debits are made without my explicit consent. I am attaching the payment receipt screenshot and an additional email/screenshot for your reference, both clearly showing the transaction and the issue. I kindly ask you to review this matter urgently and confirm the refund and cancellation of the mandate as soon as possible.

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