ResumeCoach Subscription Canceling is Misleading, I Would Like a Refund

1,138

Dear Sir/Madam, I have discovered that an amount of 29.95 USD has been debited from my bank account, which came as a surprise to me since I had canceled my subscription. Upon investigation, I found that the cancellation process was misleading, with the page containing options like "No, Don't cancel it" and "Yes, cancel my subscription." Unfortunately, due to the design of the website, I selected the wrong option and was therefore misled. This situation is akin to an attention test, with the website's design leading to my inadvertent selection. I believe that such practices are not ethical, and I would like a refund of the charged amount. In Turkey, it takes several hours of work to earn such an amount, and I hope you will take this into consideration. Thank you for your attention to this matter.

January 19, 2024 4:30 PM (9 months after complaint)

Dear Mansur, We confirm that your request has been received. Our representatives will inform you about the resolution of the case via e‑mail. If you have any doubts or need to contact us, you can do so. Kind regards.

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