Withdrawal Verification Pending While Deposits Work Normally

I am writing about an ongoing problem with my Rajabet account where my withdrawals have been blocked due to pending verification, while deposits were never blocked. I play sports betting on Rajabet and until about a week ago I had no issues with withdrawals. However, since May 17 my withdrawals started getting cancelled. At present, a total of 779,000 is stuck in my account and I am not able to withdraw it. On May 17 my withdrawal was cancelled, and again it was cancelled a second time. On May 18 Rajabet requested verification and asked me to upload my ID front and back, along with a selfie. I uploaded all the requested documents on May 18, but since that day the verification status has remained in “waiting” or “pending” and nothing has progressed. At the same time, my account is blocked from making withdrawals. I have repeatedly contacted Rajabet customer care and they only tell me that my documents are “in queue” and that there is no specific time frame for the verification to be completed. I have also sent many emails over the past week but have not received any response or explanation about the delay or any issue with my documents. I find it unacceptable that Rajabet allows deposits instantly but blocks withdrawals for such a long time without a clear reason, time frame, or communication. I request that my verification be completed within a clear and reasonable time-bound period, that my access to withdraw my full balance of 779,000 be immediately restored once verification is done, and that I receive a proper explanation and compensation for this prolonged delay and lack of response.